CORE 1 (220-1001)
- 1.0 MOBILE DEVICES
- Install and configure laptop hardware and components
- Install components within the display of a laptop
- Use appropriate laptop features
- Compare and contrast characteristics of various types of other mobile devices
- Connect and configure accessories and ports of other mobile devices
- Configure basic mobile device network connectivity and application support
- Use methods to perform mobile device synchronization
- 2.0 NETWORKING
- Compare and contrast TCP and UDP ports, protocols, and their purposes.
- Compare and contrast common networking hardware devices
- Install and configure a basic wired/wireless SOHO network
- Compare and contrast wireless networking protocols
- Summarize the properties and purposes of services provided by networked hosts
- Explain common network configuration concepts
- Compare and contrast Internet connection types, network types, and their features
- Use appropriate networking tools
- 3.0 HARDWARE
- Explain basic cable types, features, and their purposes
- Identify common connector types
- install RAM types
- Select, Install and Configure storage devices
- Install and configure motherboards, CPUs, and add-on cards
- Explain the purposes and uses of various peripheral types
- Summarize power supply types and features.
- Select and configure appropriate components for a custom PC configuration to meet customer specifications or needs.
- Install and configure common devices
- Configure SOHO multifunction devices/printers and settings
- Install and maintain various print technologies
- 4.0 VIRTUALIZATION & CLOUD COMPUTING
- Compare and contrast cloud computing concepts.
- Set up and configure client-side virtualization
- 5.0 HARDWARE & NETWORK TROUBLESHOOTING
- Use the best practice methodology to resolve problems
- Troubleshoot problems related to motherboards, RAM, CPUs, and power
- Troubleshoot hard drives and RAID arrays
- Troubleshoot video, projector, and display issues
- Troubleshoot common mobile device issues while adhering to the appropriate procedures
- Troubleshoot printers
- Troubleshoot common wired and wireless network problems
CORE 2 (220-1002)
- 1.0 OPERATING SYSTEMS
- Compare and contrast common operating system types and their purposes
- Compare and contrast features of Microsoft Windows versions.
- Summarize general OS installation considerations and upgrade methods
- Use appropriate Microsoft command line tools
- Use Microsoft operating system features and tools
- Use Microsoft Windows Control Panel utilities
- Summarize application installation and configuration concepts.
- Configure Microsoft Windows networking on a client/desktop
- Use features and tools of the Mac OS and Linux client/desktop operating systems
- 2.0 SECURITY
- Summarize the importance of physical security measures
- Explain logical security concepts
- Compare and contrast wireless security protocols and authentication methods
- Detect, Remove, and Prevent malware using appropriate tools and methods
- Compare and contrast social engineering, threats, and vulnerabilities
- Compare and contrast the differences of basic Microsoft Windows OS security settings
- Implement security best practices to secure a workstation
- Implement methods for securing mobile devices
- Implement appropriate data destruction and disposal methods
- Configure security on SOHO wireless and wired networks
- 3.0 SOFTWARE TROUBLESHOOTING
- Troubleshoot Microsoft Windows OS problems
- Troubleshoot and resolve PC security issues
- Use best practice procedures for malware removal
- Troubleshoot mobile OS and application issues
- Troubleshoot mobile OS and application security issues
- 4.0 OPERATIONAL PROCEDURES
- Compare and contrast best practices associated with types of documentation
- Implement basic change management best practices
- Implement basic disaster prevention and recovery methods
- Explain common safety procedures.
- Explain environmental impacts and appropriate controls
- Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts
- Use proper communication techniques and professionalism
- Identify the basics of scripting
- Use remote access technologies
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